“We just want our money back,” he said.InControl Medical said Tuesday it has received FDA clearance on an expanded indication for its InToneMV incontinence device. Torres said in an interview that he considered hiring a lawyer but didn’t want to spend more money on the problem. Another said, “I'm just now realizing that this is a total-garbage-scam.” InControl’s Facebook profile is active, allowing consumers to continue airing grievances. Though it is unclear why InControl has not delivered its products as promised, supply-chain disruptions have hit the broader medical-device industry. In July, InControl marked all products as out of stock on its website. The company’s phone number is disconnected, and emails to the firm were returned undelivered. The Journal Sentinel was unable to contact an InControl representative. InControl’s Google business profile and BBB page show dozens of reviews by customers, including those who have struggled to dispute the charges with their credit card companies due to the amount of time that has passed since their original transactions. It is unclear if any refunds were issued. “If you change your mind, you will have to reorder, and the wait list is currently extremely long.” “We would be more than happy to return your money if you no longer wish to wait, but please remember that you are (at) the beginning of the line,” the email said. They added that they anticipated to have alternatives to their current vendors secured in two weeks and would begin assembling orders shortly. In May, InControl sent out a mass email to customers informing them it had been “severely let down” by their vendors, which had caused them to halt production. She informed Torres that his order would be shipped in three to four months. According to emails Torres shared with the Journal Sentinel, a billing associate with the company responded, stating that InControl was still processing orders from October 2021. He reached out in March to inquire into the status of his order. The California couple paid $698 and was told that delivery would take four months, but the item did not arrive. More: Our Public Investigator team wants to solve your problems At-home treatments like InControl’s are often marketed as alternatives to surgery, medications or a catheter.Īttain is FDA-approved, and the company’s website advertises that the cost can be covered by Medicare. Attain is promoted as a solution for bladder leakage and is one of three products that InControl sells. Gus Torres ordered two Attain devices in February from InControl Medical for his wife, a 73-year-old stroke victim who suffers from incontinence and dementia. “Complaints involve unfulfilled orders and have, so far, been unanswered by the company,” the firm’s BBB profile states. The Better Business Bureau has placed an alert on InControl Medical, saying it has received 235 complaints against the company in the past 12 months. The agency did confirm it has received 28 complaints regarding the firm, all filed this year. Earlier this year, customers began reporting that items they had purchased on the company website never arrived, despite InControl charging them for the products.Ī Wisconsin Department of Agriculture, Trade and Consumer Protection spokesperson told the Journal Sentinel it could not comment on whether it was investigating the company. InControl Medical, founded in 2010, designs and manufactures products that aid with bladder leakage and incontinence. A Brookfield medical manufacturing company has cut contact with customers as it faces supply-chain issues and numerous unfulfilled orders.
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